Returns and Refunds

Returns and Refunds

We have a 28 day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging and with all tags. Any items supplied with product hygiene seals cannot be accepted for return if the product seals are not intact or have been removed and replaced. The hygiene seals on the product should be intact as supplied and not removed or removed and replaced, to be accepted as a return.

If your order qualified for a free item, it must also be returned before your refund or replacement can be processed.

Please note that all items must be returned in a saleable condition:
With all original product packaging and product hygiene seals intact and not removed from as supplied. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

To start a return, please contact us at help@purederma.co.uk.

Once your return is accepted, we’ll notify you and send a pre-paid returns shipping label by email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, there is a returns fee of £3.99 which is deducted from any refund for unwanted products.

If you are returning from outside of the UK, you will need to cover the full cost of return shipping.

Refunds can only be processed to the billing details of the original order and are not transferable to other billing details or accounts.

This does not affect your statutory rights.

To start a return, please contact us at help@purederma.co.uk.