Pure Derma ("we" and "us") is the operator of Pure Derma ("Website"). By placing an order through this website, you will be agreeing to our terms of service and the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We offer FREE shipping to the United Kingdom to our customers for purchases over £50
- Delivery Terms
2.1 Shipping, Processing & Delivery Time
UK Standard Shipping
Generally, takes 2-5 business days, depending on your location.
2.2 Dispatch Time
Orders are usually dispatched next day following receipt of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
2.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
2.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
- Duties & Taxes
5.1 Sales Tax
Sales tax if applicable, has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
- Process for parcel lost or damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
- Customer service
For all customer service inquiries, please email us at email@example.com