Returns, Refunds & Warranty Policy

Returns

Returns are quick and easy.

We have a 28 day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging and with all tags. Any items supplied with hygiene seals cannot be accepted for return if the seals are not intact or have been removed from as supplied.

If your order qualified for a free item, it must also be returned before your refund or replacement can be processed.

Please note that all items must be returned in a saleable condition:
With all original product packaging and hygiene seals intact and not removed from as supplied. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

To start a return, please contact us at help@purederma.co.uk.

Once your return is accepted, we’ll notify you and send a pre-paid returns shipping label by email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, a restocking charge of £3.99 may be applied to cover restocking and returns postage . If applied, this will be deducted from any refund for unwanted products.

You can always contact us about any return questions at help@purederma.co.uk.

If you are returning from outside of the UK, you will need to cover the full cost of return shipping.

This does not affect your statutory rights.

Refunds

For any Refunds, you need to ensure that the item(s) have been returned following the Return instructions above.

Please note that all items must be returned in a saleable condition:
With all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

We will notify you once we’ve received and inspected your return. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

Please note, a return cost of £3.99 for restocking and postage will be deducted from the any refund to send back any unwanted products.

Once accepted and processed, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@purederma.co.uk.

Damages and Delivery Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can resolve the issue and make it right.

Warranty Claims and Faulty Goods

If during the limited warranty period as stated on our website or in the user manual, your product develops a fault under normal use then please contact help@purederma.co.uk

By purchasing from Pure Derma Limited you are agreeing to be bound by the terms of the 1 year limited warranty as set out below.

This Limited Warranty does not cover any problem that is caused by:

• Conditions, malfunctions or damage not resulting from defects in material or workmanship.
• Failure on your part to follow any instructions or guidelines (including any included in the manual or on the Pure Derma website).
• Reasonable wear and tear.
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, cords or controllers, unless the failure has occurred as a result of defective materials or workmanship.
• Accidental damage, malicious damage or misuse, improper care or impact.
• Use of incorrect voltage connector, including the use of incorrect charging adaptors, cable or power supplies.
• Loss of part of the product.

The limited warranty period begins from the date of receipt of your item / product. The warranty period is not extended if your item / product is replaced by Pure Derma Ltd. The warranty is not transferable and is registered to the individual placing the order.

If no fault is found with your product it will be returned to you at your cost.

Note: the warranty only applies to the original purchaser of the goods and is not transferable. Proof of purchase must be provided.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, we will repair or replace, at no charge, products or parts of a product that are found to be defective because of faulty material or workmanship.

What will we do to correct problems?

If you experience issues with your product then contact us at help@purederma.co.uk

Please help us by providing a detailed explanation of the issue.

The purchaser may be asked to provide evidence of the defect in the form of video and / or photographs. This information helps us to understand and identify the issue or to determine the source of the problem. This helps us to suggest the most appropriate way to resolve it. If videos and / or photographs are not provided by the purchaser, then this may slow the process of understanding whether or not is it possible to repair or replace the product.

Should there be an issue with the product, then we will repair the Product at no charge, using new or refurbished replacement parts. Under certain circumstances, at our discretion, we may choose to provide a refund.

This does not affect your statutory rights.